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Home
About
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Commercial Lines
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Marine Insurance
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Resources
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Assistant Manager / Deputy Manager – Customer Experience
Function :
Customer Experience
Experience: 1 + years
Location:
Delhi
KEY RESPONSIBILITIES:
Service Delivery & Client Support
Manage end-to-end service delivery for assigned corporate clients as per agreed standards.
Support Client Relationship Managers in renewals, retention, and growth of accounts.
Act as the first point of contact for employees on policy-related operational queries.
Claims Management
Facilitate quick resolution of claims by coordinating with insurers and TPAs.
Guide employees through reimbursement and cashless claim processes, ensuring smooth hospitalizations.
Scrutinize claim documents, track deficiencies, and proactively monitor claim metrics within agreed parameters.
Endorsement & Data Management
Collect and process endorsement requests for employee data changes.
Compile, reconcile, and maintain accurate member data for insurers.
Support technology-enabled benefit platforms for client onboarding, updates, and maintenance.
Maintain renewal registers, client files, and other records as required.
Endorsement & Data Management
Build and maintain strong operational-level relationships with corporate clients, insurers, and TPAs.
Partner with clients to design and implement health & wellness initiatives.
Identify opportunities for cross-selling other insurance solutions in collaboration with internal teams. Skills & Attributes
Strong interpersonal skills with the ability to build trust at client sites.
Solid understanding of employee benefits and insurance market operations in India.
Flexible to work from client locations, if required.
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