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Assistant Manager / Deputy Manager – Customer Experience

Experience: 2 to 5 years
Location: Mumbai/Delhi/Bangalore
JOB SUMMARY

The incumbent shall be responsible for managing the activities relating to Pre-authorization and cashless reimbursement. Further, the person would be responsible for managing relationship and retention of clients.

KEY RESPONSIBILITIES:
Client Services Function:
  • Managing a Helpdesk in allotted corporate place to address and resolve issues of employees relating to mediclaim policy.
  • Claim management which involves quick resolution of claims to clients, based on relationship with insurers and TPA.
  • Develop health & wellness program for large MNC/Indian customers.
Relationship management:
  • Handling Corporate customers and maintaining excellent relationship with them.
  • Leveraging on the relationship with corporate and focusing on renewals.
  • Liasioning with insurers and TPA for providing better services for various non life products.
  • Improving Value added services at client places
  • Partnering with other non-Employee Benefit Specialties for cross-sell of products
Other Functions:
  • Administering guidelines in terms of documentation while policy issuance and claims servicing.
  • Policy performance tracking and client updation
  • CRM Implementation.
  • MIS-Accurate & timely presentation of data as per business needs.

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