Logo
Menu
Logo
Menu

Assistant Manager / Deputy Manager – Customer Experience

Experience: 2 to 5 years
Location: Mumbai/Delhi/Bangalore
JOB SUMMARY

The incumbent shall be responsible for managing the activities relating to Pre-authorization and cashless reimbursement. Further, the person would be responsible for managing relationship and retention of clients.

KEY RESPONSIBILITIES:
Client Services Function:
  • Managing a Helpdesk in allotted corporate place to address and resolve issues of employees relating to mediclaim policy.
  • Claim management which involves quick resolution of claims to clients, based on relationship with insurers and TPA.
  • Develop health & wellness program for large MNC/Indian customers.
Relationship management:
  • Handling Corporate customers and maintaining excellent relationship with them.
  • Leveraging on the relationship with corporate and focusing on renewals.
  • Liasioning with insurers and TPA for providing better services for various non life products.
  • Improving Value added services at client places
  • Partnering with other non-Employee Benefit Specialties for cross-sell of products
Other Functions:
  • Administering guidelines in terms of documentation while policy issuance and claims servicing.
  • Policy performance tracking and client updation
  • CRM Implementation.
  • MIS-Accurate & timely presentation of data as per business needs.

    Apply Here





    Stay in the Loop

      Logo
      Stay in the loop

        Connect

        Facebook Instagram Twitter Linkedin

        Quick Links

        Information

        Contact Us

        Service Helpdesk

        Servicehelpdesk@futurisk.in

        Work with us

        hr@futurisk.in

        Phone

        044 - 42119882 / 044 - 42119883

        Address

        Raheja towers, No.177, Delta 4,
        Ground Floor, Anna Salai,
        Chennai – 600 002.

        Copyright © Futurisk 2024. All right reserved.